Customer Testimonials

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Google Aug 1, 2020

Great service good people.

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Google Jul 31, 2020

Stephen Shapley is knowledgeable and always helpful and pleasant to deal with. Historically I’ve had bad experiences with dealerships. Stephen is the first service rep that I trust. He’s honest and I never get the feeling that he’s trying to rip me off. I highly recommend asking for him by name.

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Google Jul 29, 2020

I have been using Toyota of San Diego, now Norm Reeves Toyota San Diego since I purchased my Toyota. While traveling to Arizona, my reminder light came on to tell me that it was time to take my car in for service. I called for an appointment and got the exact day and time I wanted. I arrived and was told that in addition to service that they would like to do the recall work (that they had not announced yet). I was more than happy to have everything done at once and in less than two hours my car ...

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DealerRater Jul 28, 2020

Fast service and great service man Steven Shapley. Always very helpful and polite. Very honest and straightforward. Never a surprise. Felt very safe in waiting area during this pandemic.

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Google Jul 27, 2020

Q was very helpful!!

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Google Jul 25, 2020

Very professional and courteous service. Denise took great care of us. Highly recommend Norm Reeves service department.

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Google Jul 25, 2020

Despite having a number of vehicles show up in the morning to drop off for maintenance, their system was efficient and I felt personally taken care of. The representative assigned to me was responsive and kept me informed along the way. Overall it was a good experience, efficient, great communication, made the whole process easy.

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Google Jul 25, 2020

Service manager Stephen is great

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Google Jul 25, 2020

Service center employees are always polite and very efficient

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Google Jul 24, 2020

Good experience. Everyone was very professional and polite. And they got the job done promptly.

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Google Jul 22, 2020

Price a little high. Other than that good.

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