Great service good people.
Stephen Shapley is knowledgeable and always helpful and pleasant to deal with. Historically I’ve had bad experiences with dealerships. Stephen is the first service rep that I trust. He’s honest and I never get the feeling that he’s trying to rip me off. I highly recommend asking for him by name.
I have been using Toyota of San Diego, now Norm Reeves Toyota San Diego since I purchased my Toyota. While traveling to Arizona, my reminder light came on to tell me that it was time to take my car in for service. I called for an appointment and got the exact day and time I wanted. I arrived and was told that in addition to service that they would like to do the recall work (that they had not announced yet). I was more than happy to have everything done at once and in less than two hours my car ...
Fast service and great service man Steven Shapley. Always very helpful and polite. Very honest and straightforward. Never a surprise. Felt very safe in waiting area during this pandemic.
Q was very helpful!!
Very professional and courteous service. Denise took great care of us. Highly recommend Norm Reeves service department.
Despite having a number of vehicles show up in the morning to drop off for maintenance, their system was efficient and I felt personally taken care of. The representative assigned to me was responsive and kept me informed along the way. Overall it was a good experience, efficient, great communication, made the whole process easy.
Service manager Stephen is great
Service center employees are always polite and very efficient
Good experience. Everyone was very professional and polite. And they got the job done promptly.
Price a little high. Other than that good.