They were great. The associate (Steve) who helped me inspired confidence in the work being done and the car itself as I prepared to drive it back to Florida.
The attention was excellent and the waiting time was very short
TL/DR: Norm Reeves Toyota was the best out of three dealers we visited to purchase our new 2020 Toyota Tacoma. Mark Anthony was especially helpful and friendly, and most importantly - honest. HIGHLY recommend.Earlier in the day my fiance and I had visited another dealership to view this car. They had said over the phone they had our car in stock and honored the Costco price. We went in and they did NOT honor the Costco price, told us they were the "exclusive" Costco dealer in San Diego, that we wouldn't find our car anywhere else in San Diego, ...
The Toyota San Diego service department staff are amazingly helpful, professional, and knowledgeable. They've kept my Prius in tip-top shape for over 10 years. The service department waiting area is spacious and comfortable and there's an on-site snack bar. A co-worker highly recommended this service department and I'm so glad that she did. I'm definitely Toyota for Life.
If you’re looking to sell your vehicle I highly recommend paying them a visit. Erica was super helpful and flexible. She worked well with me and gave me the best price for my Cadillac. There was NO pressure to sell or trade in my vehicle. She was communicative, friendly and made the whole experience easy. I was very comfortable and felt relieved after my visit as I have been looking to get rid of the car to start new. They will work with you on pricing and provide competitive numbers. Overall a comfortable experience.
Definitely recommend doing business here Salih Miran made the experience easy when it comes to buying a car. Absolutely great customer service also very patient. He had explained to my wife also myself the benefits of leasing also buying. We had been worried about our car having negative equity, however they also had taken care of that. Best dealership I had been to in a long time. Definitely recommend on giving him a raise or employee of the month
Had a great experience buying here from the moment I walked in great customer service. I usually get stressed out when it comes to dealerships, however salih miran made it enjoyable buying experience. Very friendly also also welcoming from the moment I had walked through the door. I was very stressed with my lease he had taken care of that. He needs a promotion or a raise. Toyota thank you
Always a great experience at Norm Reeves. We have worked with Javier for at least 10 years. He has always gone over and above to meet our needs. We have always been very pleased with the service. Yesterday we went in for service and purchased a new truck. Jonathan was great.
Amazing service by Javier Hernandez! I came in as a walk in and he was able to help me get my car fixed quickly! He went over what my car needed for my next visit. Kept me updated while my car was being worked on. One of the best service advisors! Thank you again Javier!
Q.Holt has been my go-to guy in the service dept for my last number of visits. Like the rest of the team he works hard to get the problem diagnosed and determine the best way to get it resolved. This last visit, my last before I leave California and drive my Tundra to Iowa, was as always personal, very pleasant and Q. left me with confidence in the work and gratitude I went to Norm Reeves over all these years. Thank you Q. I so appreciate your care and recommendations. Thank you Norm Reeves Toyota. DAN O.
I went to my regular mechanic at A&C Auto Repair. (GREAT GUYS!) They told me I had leaf springs that snapped on both sides of my Toyota Tacoma truck bed. They told me to go to the dealer for parts. (Turns out they were $1000 ea!) It turns out that it was covered under a recall. I went to Toyota Chula Vista, and they turned me away! Said I needed a lot of frame work before they could honor the recall. (Which was total BS!) They also conveniently knew a collision place to do the work. Anyways, after a second ...
Q Holt's attention to all details regarding your vehicle and high professional level of customer service has made Norm Reeves our trusted place for car purchases and service. You are a great team!
Best service!! I will probably never not have a Toyota because of how wonderful they treat you. Highly recommend them!