Customer Testimonials
Today I bought my first car and I couldn’t have done it without the patience and help from Ray Putros. Ray helped make my car buying process extremely easy and was so helpful answering all my questions. I extremely recommend to ask for him when you come visit Toyota at Norm Reeves!
I called for an oil change and inspection, they got me in within the hour. Thanks for the heads up on my tires, everything else was good.
Service department does fine work. Customer service was poor on this past visit. Getting a ride home was a 2+ hour odyssey. Actually... an absurdity!
John has always been very helpful and has always provided the best service experience for my vehicle needs. Thank you Norm Reeves Toyota. Way to go
Norm Reeves does a fabulous job taking care of military families. They offer military rebates and discounts. Ray helped make the buying process easy and comfortable. We had our kids with us and as dinner time came and went Ray went and bought my kids McDonald's. He took such great care of us. The whole team worked seamlessly and it was much appreciated.
Easy appointment scheduling. Helpful consultation with Q Holt (Service Rep), skilled maintenance by the technicians, as usual. I’ve been a customer for 30 years.
Ray P. Who helped me with purchasing a New Camry was the ultimate professional. He was not only friendly but honest and in no way pushy. Definitely recommending Norm Reeves Toyota to friends and family and will go back again... hopefully not too soon though.
This dealership has always been very good to my family. We've owned many makes and models of Toyotas throughout the years and they have all have been serviced here at this dealership. Great service all around.
I always get outstanding service from Q holt Besides the fact that toyoda Cars and trucks are great products The customer service folks always treat me like I'm family thank you for the great experience that's why keep coming back.
Excelente servicio y atension, la espera fue minima, el precio fue accessible, excelente cortecia del personal asi como su presentacion, atencion en ingles y español...
Q was most kind, and did allow for a need the Prius has, and that the fees I paid for service will pay against the MAF control the car still needs.
Outstanding work! They dealt with the insurance company, arranged and contacted enterprise for car rental and completed the work in a very timely manner. You can’t tell there was ever any damage it looks great!
I had an excellent experience leasing a new Venza. Adrian and Jorge did an great job explaining the various aspects of the lease and my options.
This Toyota dealer has always been fair and honest. I would recommend Robert Farr as their service advisor always. Thank you for the great service.
I don’t understand timing. I’m sure (Javier?) is a great tech not clear on why it took all day to check fluids and update Apple Car play. Wanted to keep truck overnight to review if hinge needed paint. I see that as ridiculous. We agreed get the part and then review. This is frustrating to me as piece may need paint. So his plan was to keep my truck for two days and then if needed paint we could schedule another day to come in. I get I’m not the only customer just seems like after all ...
Thanks 😊 Good job, accurate let me out of this review b b n n n f d s a svd ufv kb rvufx. J d Thanks
Agradezco mucho a salvador k fue muy atento y me ayudo mucho con hablar con mi aseguranza gracias x sus servicios le doy un 10 de excelente trabajo
Have been a customer for over 10 years. I feel very comfortable with the staff who works here. Denise LOPEZ always goes above and beyond.Always attentive to my needs, courteous and professional. My car is usually ready before the time indicated.
Since we bought our Sienna in 2016 we always bring it back to Norm Reeves for service, even when our Toyota Care subsctiptions were all used up, because it so easy to get an appointment, and even if you dont have one they will accomodate you. Service managers like Robert and Denise are very professional and make you feel comfortable to ask questions related to your car. The service crews are very efficient and the areas are super clean, no wonder people brought in their cars even though there is covid 19 lingering around.
Norm Reeves Service Department repaired a tire and performed scheduled maintenance in under an hour, as a walk-in, without an appointment. Got to work on time. Much appreciated, thanks!
Driver door had many dark fingerprints on the outside. Had to clean it myself. Long time waiting and no shuttle in operation. Repair job well done.
Easy to call for make an appointment.Best costumer service , always on time what they promised. Aver all satisfied job well done always with a big smile .
Great communication and excellent overall service. Another dealership quoted me a much higher price and more repairs. This dealership saved me around a thousand dollars.
Robert was my service contact. He was fantastic!!! Professional, kind and a problem solver. You need more Roberts at your business!! You need to get her coffee shop back open.
Excellent service by Denise Lopez. Great service great service great service great service great service great service great service great service great service great service
Had my car serviced on a Saturday! They got on it right away and I was out of there. Javier did a great job getting me in and out. They were very professional on how to deal with this virus crap! I always go to norm reeves in San Diego!
Great no BS dealer had a great experience And good price. Thank you for your service guy sal. Nice to deal with will be back for 90k
Car service completed when promised, price matched with other dealer plus gave added discount. Sal seemed to be honest and hard working to do everything possible to meet my needs.
I came here for my 30k check up. It was my first time and Jonathan was very helpful. I only live a couple miles away so I was able to use their shuttle for free to go home and get picked up when it was done.
Honest but prices are a little high. Overall a very good experience. Been going there for years. I definitely recommend “service” there but for high-priced items… do your due diligence.
A very professional experience overall. The technician who helped me did a great job. He was very knowledgeable and polite, making sure I was comfortable and well taken care of. The actual service took very little time to accomplish, and I know the job was done right.
Sal did a very good job at getting my vehicle serviced quickly even without an appointment. Friendly and helpful. Good experience I would come here again.
Stephen, the servicing advisor, was excellent. He thoroughly explained the situation and the estimate of cost. He was very courteous. The repairs were about 1 1/2 hours, less than 2 hours he estimated originally.
Excellent customer service and friendly. They were efficient and kept me informed as promised. I had it dropped off by tow truck. Left my key in the box and received an early call to begin the inspection.
I bought this truck from the same place I take it to be serviced. I LOVE this great little/big truck. 4WD people thought it was.
